Information in compliance with personal data protection regulations.

YOUR DATA IS SAFE

In Europe and Spain, there are data protection rules designed to protect your personal information, which are mandatory for our entity to comply with. Therefore, it is very important to us that you understand clearly what we will do with the personal data we ask from you.

Thus, we will be transparent and give you control of your data, using simple language and clear options that will allow you to decide what we will do with your personal information. Please, if you have any doubts after reading this information, do not hesitate to ask us. Thank you very much for your cooperation.

WHO ARE WE?

Our contact email address: info@rayconvert.com

Our website: rayconvert.com

We are at your disposal, do not hesitate to contact us.

WHAT WILL WE USE YOUR DATA FOR?

Generally, your personal data will be used to interact with you and to provide our services.

Also, they may be used for other activities, such as sending you advertising or promoting our activities.

WHY DO WE NEED TO USE YOUR DATA?

Your personal data is necessary to interact with you and to provide you our services such as:

Responding to your questions, doubts, or concerns.

Fulfilling your requests and/or processing your orders, including payment transactions.

Maintaining, improving, and protecting the applications or services you have requested, as well as providing customer service.

Conducting surveys aimed at evaluating, maintaining, and improving our web contents, applications, and services to offer you a better user experience.

Sending you advertising for our products or services or for related products or services that you have already requested.

Managing and sending information about exclusive promotions, latest news, and personalized information tailored to the service you have with us or that may be of interest to you.

Responding to the exercise of privacy rights, as well as to inquiries and claims.

Personalizing your experience on our website.

Managing job applications.

WHO WILL KNOW THE INFORMATION WE ASK YOU FOR?

Generally, only the personnel of our entity who are duly authorized will have access to the information we ask for.

Similarly, those entities that need to have access to your personal information in order to provide you our services will also be aware of it. For example, our bank will know your data if the payment for our services is made by card or bank transfer.

Likewise, those public or private entities to which we are obliged to provide your personal data due to the compliance with any law will also have knowledge of your information. For example, the Tax Law requires us to provide the Tax Agency with certain information about economic transactions that exceed a certain amount.

In the event that, apart from the cases discussed, we need to disclose your personal information to other entities, we will previously ask for your permission through clear options that will allow you to decide in this respect.

HOW WILL WE PROTECT YOUR DATA?

We will protect your data with effective security measures based on the risks involved in using your information.

For this, our entity has approved a Data Protection Policy and annual controls and audits are conducted to verify that your personal data is secure at all times.

WILL WE SEND YOUR DATA TO OTHER COUNTRIES?

There are countries in the world that are safe for your data and others that are not so much. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of data protection.

In case it is essential to provide the service, to send your data to a country that is not as safe as Spain, we will always ask for your permission beforehand and apply effective security measures that reduce the risks of sending your personal information to another country.

HOW LONG WILL WE KEEP YOUR DATA?

We will keep your data during our relationship and as long as the laws require us to. Once the applicable legal terms are over, we will proceed to delete them securely and environmentally friendly.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

At any time, you can contact us to find out what information we have about you, correct it if it is wrong, and delete it once our relationship has ended, if legally possible.

You also have the right to request the transfer of your information to another entity. This right is called "portability" and can be useful in certain situations.

To request any of these rights, you must make a written request to our address, along with a photocopy of your ID to identify you.

In the offices of our entity, we have specific forms to request these rights and we offer our help in filling them out.

To learn more about your data protection rights, you